Frequently asked questions
Frequently asked questions
LED Neon Signs can last up to 100,000 hours, even if they are switched on 24 hours a day, although just like any appliance it’s recommended to have a period where it is switched off.
Yes you will! When purchasing an LED Sign from Neon Direct you will receive a Three Year Warranty. This covers you in the unlikely case that your sign becomes defective within the 1st year from the date that you receive your sign. This does not cover any accidental damage or water damage.
Every design is different. Our signs are priced up based on how much material is used to create your sign. The more complex the design, the more material used. This will increase the price.
Your sign should be delivered to you within 14 working days from the date of your order. With some signs it may be slightly longer especially if the sign is larger it may take us a few extra days to craft and inspect your sign. But generally we always aim for 14 working days from the date of your order.
We offer an Express Productions service which puts your sign at the top of our production queue. This will bring the lead time down to around 10 working days.
If you need your sign by a specific date please contact us on firstname.lastname@example.org before ordering and we will advice if the date you need your sign is achievable.
All of our signs are powered with a Power Transformer that plugs into the mains. Some signs may require multiple power transformers depending on the size & complexity of the design.
Please click HERE to see our article on how to power your sign.
Certainly! We have a vast selection of fonts to select from to match your sign perfectly to your ideas. Alternatively if you have a particular font in mind that is not in our selection please let our team know and they will be more than happy to assist.
Yes and they look fantastic! If you go to the ‘Custom Builder’ page on our website you will be able to upload an image or logo for us to provide a free mockup and quote for you.
When purchasing a Neon Direct LED Neon sign you will receive a remote that has various features. We offer a few styles of remotes which are suitable for different sizes.
Please see our article HERE that shows all of our remotes and there features.
All Neon Direct LED Signs will come with an acrylic backboard with pre-drilled holes and screws for safe and easy installation. If you do not want your sign to be fixed or wall mounted then let us know on enquiry and we can offer you some alternative solutions such as hanging or standing.
Click HERE to see how to mount with our Screw Kit
All of our signs are manufactured on a piece of acrylic that can be cut to shape or whole board depending on your preference. Your design is then etched into that acrylic and we begin crafting your sign using Flex LED Neon.
Our signs are environmentally friendly and power using a power transformer our signs is powered at a safer voltage than that for traditional glass neon. No heat will be generated or emitted due to the sign being led and the low voltage used to power the product.
There are many benefits of using LED Neon instead of traditional glass neon.
First things first, LED Neon Signs offer much less of a safety risk due to its lower voltage to operate, the sign does not generate heat and the absence of glass from LED Signs makes it suitable for any environment as it is much less likely to break.
Our signs have an extremely long lifespan with approximately a 100,000 hours however they can last much longer than that. Traditional glass neon signs have a life span of approximately 10,000 hours with the neon within the glass needing to be replaced after a certain time.
For the majority of LED Neon Signs, a specialist installation team will not be required as they are lightweight and built for easy installation in mind. The fragile nature of traditional glass neon means they must be handled with care and installed by a specialist team.
LED Neon Signs are generally significantly cheaper to purchase without compromising on visual. Traditional glass neon usually has a much higher upfront cost and the fragile nature of the materials used means you might be spending more on repairs.
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