Shipping & returns policy

All of our signs are hand made to order and then put into quality assessment to ensure the end product is up to our standards.

We take pride in the quality of our products. You can be sure that you wont be disappointed with the quality when ordering from us.

UK Shipping 🇬🇧📦

Standard Shipping 🚶
14 working days delivery from the date of your order. This is the standard option and is free on all orders.

Express Production 🏃‍♂️💨
10 working days from the date of your order. When selecting Express Production your sign is put to the top of our production queue. This priorities your sign to get it to you as soon as possible.

Order shipped via DHL or Parcel Force depending on the size.

European Shipping 🇪🇺📦

Standard Shipping 🚶
14 working days delivery from the date of your order. This is the standard option and is free on all orders.

Express Production 🏃‍♂️💨
10 working days from the date of your order. When selecting Express Production your sign is put to the top of our production queue. This priorities your sign to get it to you as soon as possible.

Order shipped via DHL or Parcel Force depending on the size.

Worldwide Shipping 🌎📦

Standard Shipping 🚶
14 working days delivery from the date of your order. This is the standard option and is free on all orders.

Express Production 🏃‍♂️💨
10 working days from the date of your order. When selecting Express Production your sign is put to the top of our production queue. This priorities your sign to get it to you as soon as possible.

Orders may be shipped with FedEx or other couriers depending on your location.

Returns ↩️

We only accept returns on faulty items and do not accept returns due to change of mind or accidental order. All Neon Direct products are made to order and go into production upon checkout. In the very unlikely case of your product arriving damaged please contact us via email on hello@woocommerce-669560-2194655.cloudwaysapps.com or call us on 0800 048 7234. We may ask you to let us know your order number and to send over some clear photos and videos of your faulty sign. Once we have received the photos we will arrange a return of the product and once a technician has assessed the sign it will either be repaired and returned or a new product produced. 

Import Fees/Duties 💵

All orders to UK Customers do not have any import fees. Orders to some countries may be subject to import fees/duties and taxes when delivery takes place. This depends on which country you are ordering from and also the size or weight of your parcel. This is usually due to local government tax regulations. This is standard procedure for any item bought online and is entirely out of our hands. Please be aware that these fees are the responsibility of you (the customer) and are not covered by Neon Direct. If you need any additional support please do not hesitate to contact us via email on hello@woocommerce-669560-2194655.cloudwaysapps.com